4abet's Privacy Policy

1. Introduction & Scope

4abet is a trusted online gaming platform serving users in Bangladesh. We believe that protecting your personal data is one of our most important responsibilities. This Privacy Policy ("Policy") describes how 4abet collects, processes, stores and protects your personal data.

This Policy applies to 4abet's website, mobile application and all related services. By registering on our platform, opening an account or using our services, you are considered to have accepted the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using our platform.

2. Data We Collect

4abet may collect the following types of data from you:

2.1 Identity Information

• Full name and username
• Date of birth (for age verification)
• National ID or passport details (for KYC verification)
• Email address and mobile number

2.2 Financial Information

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Transaction history, deposit and withdrawal records
• Wallet balance information

2.3 User Activity Information

• Gaming history, bet records and scores
• Time spent on the platform and session data
• Preferred game categories and usage patterns

2.4 Technical Information

• IP address and device identifiers
• Browser type, operating system and device model
• Login time, logout time and session data
• Cookies and similar tracking data

3. How We Collect Data

4abet collects your data through various methods. The main ones are:

3.1 Direct Collection

We collect data directly from you when you register on our platform, complete your account, carry out transactions or contact customer support. You will be informed of the purpose each time your data is collected.

3.2 Automatic Collection

When you browse our website or app, certain technical data is collected automatically. This includes cookies, web beacons, server logs and similar technologies. This data is primarily used to improve platform performance.

3.3 Collection from Third Parties

In some cases we may receive limited data from identity verification services or fraud prevention partners. This data is used solely for account verification and security purposes.

4. How We Use Your Data

4abet uses your data for the following legitimate purposes:

• Account management: To handle registration, login, identity verification and account security.
• Service delivery: To manage gaming, betting, transaction processing and reward distribution.
• Security & fraud prevention: To detect suspicious activity and maintain platform security.
• Responsible gaming: To identify excessive gaming patterns and take protective measures.
• Customer support: To understand your issues and resolve them effectively.
• Relevant communications: To send important platform updates, transaction confirmations and relevant offers.
• Service improvement: To analyse user experience and improve the platform.
• Legal compliance: To comply with applicable laws and regulatory requirements.

5. Data Storage & Security

4abet uses industry-standard security technologies to protect your personal data. Our main security measures are as follows:

5.1 Encryption Technology

All data transmitted via the website and app is protected by SSL (Secure Socket Layer) encryption technology. This means no third party can read or alter your data while it is in transit.

5.2 Access Controls

Only staff who need access to your data for professional reasons can view it. Every access is logged and regularly audited. Our staff are bound by strict confidentiality agreements.

5.3 Server Security

Our data servers are protected by firewalls, intrusion detection systems and regular security audits. Data backups are maintained on a regular basis so that data remains secure even in the event of a technical issue.

5.4 Response to Security Breaches

In the event of a security breach, 4abet will promptly notify affected users and take the necessary steps to address the damage. We will also notify the relevant authorities in accordance with applicable law.

6. Sharing Data with Third Parties

4abet does not generally share your data with third parties. However, data may be disclosed in the following limited circumstances:

6.1 Service Partners

Only the necessary data is shared with partners providing payment processing (bKash, Nagad, Rocket, Upay), identity verification and technology services. These partners are bound by confidentiality agreements with us and may not use your data independently for any purpose.

6.2 Legal Requirements

We may disclose relevant data in response to a court order, a lawful request from a law enforcement authority or other legal obligations. Only the data lawfully requested will be provided.

6.3 Business Changes

In the event of a business merger, acquisition or other corporate change, your data may be transferred to the new entity. We will notify you before any such change, and this Policy will continue to apply.

7. Cookies & Tracking Technologies

4abet uses cookies and similar technologies to improve platform performance and enhance the user experience.

7.1 Essential Cookies

These cookies are essential for the core functionality of the platform, such as maintaining login sessions, ensuring security and processing transactions. Disabling these cookies will prevent the platform from working properly.

7.2 Functionality Cookies

These cookies are used to remember your preferences and settings, such as language preference, display layout and other customisations.

7.3 Analytics Cookies

These cookies are used to analyse platform usage and improve service quality. This data is generally processed in aggregate form and is not used to identify you personally.

You can control or disable most cookies through your browser settings. Keep in mind that disabling cookies may limit some features of the platform.

8. Your Rights

As a user of the 4abet platform, you have the following rights regarding your personal data:

8.1 Right of Access

If you request it, we will provide you with a copy of the data we hold about you. This request will be fulfilled within a reasonable time.

8.2 Right to Rectification

If any data stored in your account is inaccurate or incomplete, you may request that it be corrected. You can update many details directly in your account settings; otherwise, please contact our support team.

8.3 Right to Erasure

In certain circumstances you may request the deletion of your personal data. However, this right may be limited where there are legal obligations, ongoing disputes or an active account.

8.4 Right to Object to Processing

You have the right to object to the processing of your data for certain purposes, particularly direct marketing. You can manage this preference in your account settings or through our support team.

9. Data Retention Period

4abet retains your data for as long as it is necessary to provide services, meet legal obligations or serve legitimate business purposes.

Even after an account is closed, certain data may be kept for a defined period — particularly financial transaction records, which are required for legal and regulatory reasons. Once the retention period expires, the data is securely deleted or anonymised.

As part of responsible gaming, data belonging to self-excluded users may need to be retained beyond this policy in some cases, so that protective measures can be reapplied if necessary.

10. Protection of Minors

4abet strictly prohibits the use of the platform by anyone under the age of 21. We do not intentionally collect any personal data from minors.

Age verification is mandatory at the time of registration. If we receive information indicating that a user is under 21, we will immediately suspend that account and delete the associated data.

If you believe a minor has opened an account on our platform, please notify our support team immediately.

11. Changes to This Policy

4abet may periodically review and update this Privacy Policy. If any significant changes are made, we will notify you via a notice on the website or through your registered contact details.

Continued use of the platform after changes have been made will be considered acceptance of the updated Policy terms. We therefore recommend reviewing this page regularly.

The most recently revised version of this Policy will always be available on this page.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please get in touch with us:

• Live Chat: 24/7 direct support — in Bengali and English.
• Email: [email protected]
• Support hours: 7 days a week, 24 hours a day (BST, UTC+6).

We take your privacy-related requests seriously and try to respond within a reasonable time.